Important information for patients

Here you can find answers to common questions regarding our practice. If you have other questions or issues, please contact us.

Frequently Asked Questions

We specialize in treating children, adolescents and adults who struggle with food, weight and body image concerns, including:

  • Anorexia Nervosa
  • Bulimia Nervosa
  • Binge Eating Disorder
  • Other Specified Feeding and Eating Disorders (OSFED):
    • Atypical Anorexia
    • Atypical Bulimia
    • Atypical Binge Eating Disorder
    • Purging Disorder
  • Avoidant Restrictive Food Intake Disorder (ARFID)
  • Body Dysmorphic Disorder (BDD)
  • Orthorexia
  • Excessive/Compulsive Exercise
  • Diabulimia/Misuse of Insulin

We also treat children and adults who struggle with Depression, Generalized Anxiety Disorder, Panic Disorder, OCD, PTSD, Social Anxiety Disorder, grief, life transitions, low self esteem, perfectionism, and life stressors. We also work with supporters (parents, spouses/parents, etc) of those struggling with eating disorders to provide support and guidance on how best to help their loved one.

Typically, outpatient therapy is most effective when we meet weekly to sustain motivation and progress. As your symptoms improve, we will discuss your progress towards your goals and determine if less frequent sessions are appropriate.

Cognitive Behavioral Therapy (CBT) for Bulimia and Binge Eating Disorder usually consists of 20-24 sessions, depending on several factors. Usually you will see some symptom improvement in the first 4-6 sessions. Once eating disorder symptoms are improving, if there are any other issues, such as depression or anxiety, treatment may begin to focus on these concerns. The treatment for Anorexia varies dependent on a number of factors that may be unique to the individual and symptom presentation.

Dialectical Behavior Therapy (DBT) requires a commitment of at least 6 months, and often up to a year.

Family Based Treatment (FBT) was developed to be quick acting and proceeds with with three phases and typically consists of 15-20 sessions over a year. Phase 1 focuses on weight restoration. Phase 2 consists of transitioning eating back to the child/adolescent. Phase 3 is initiated when the child is above 95% of her/his ideal weight, and shifts focus on helping the child establish a healthy identity.

Eating behaviors are rarely the only concern of patients. Often, life stressors, interpersonal conflicts or other mental health issues (anxiety, depression) impact your eating behaviors. Therefore, we will likely address other concerns and issues within the context of treating your eating disorder.

Improvement in symptoms relies on the work that you put into therapy. CBT and DBT are both therapies that require practice of skills and other techniques in-between sessions; therefore, you will have to spend time outside of our sessions to see the most improvement.

We are in-network on several insurance panels. We are NOT participating providers in any Medicaid or Medicare products. Please see the insurance section for more details.

Payment for sessions is required at the time of service, and we offer a convenient method of payment. The preferred method by our patients is by a credit/debit card kept securely on file. We accept Visa, Mastercard, American Express, Discover, Debit, and most FSA/HSA cards. Credit cards are kept securely through our billing system, and we typically charge between 6pm and 9pm the day of the session. You have the ability to keep more than one card on file if you wish.

If you cancel prior to 48 hours of your scheduled session, you will not be charged a fee. If you cancel within 48 hours of a scheduled session, you will be responsible for the full session fee, which will not be paid by insurance.

Scheduling

New Patients

For new patients, please call 614.431.1418 (at the first menu, press 0) to set up an initial evaluation and consultation session.

You can also request an appointment through the scheduling widget below.

After we receive the request, our office will reach out to you to ask a few questions to make sure our clinicians are the right fit for your needs. Once your appointment is confirmed, you will receive a welcome email with a link to your secure patient portal where you will be asked to review, complete and sign several forms prior to your first session. These forms need to be completed within 72 hours, otherwise you will be asked to reschedule.

If you do not see any availability for the clinician you are wishing to schedule with, please call our office to inquire about being placed on a waiting list.

Current Patients

If you are a current patient, scheduling can be completed online. As an established patient, you have access to a client portal where you can view and schedule appointments, access invoices, send secure messages, and pay your session fees. Please click here to access your portal.

Insurance

Most insurance plans have a mental health benefit. Often times you will owe a co-pay or co-insurance for each visit, similar to a visit to your family physician. Some plans require pre-authorization for coverage so be sure to call your insurance company prior to your first appointment. When you call your insurance company you may wish to ask if there is a deductible, if there is a co-pay/co-insurance, and how many sessions you are allowed per year. You can use the worksheet below to help guide your questions.

We are in-network with the following insurance companies:

  • Aetna
  • Cigna
  • First Health
  • Humana (commercial only)
  • Medical Mutual of Ohio
  • OhioHealthy
  • Ohio Health Choice
  • OSU PrimeCare Plans
  • OSU Student Health Insurance
  • Custom Design Benefits

Self-Pay Options, Rates, and Out-of-Network Benefits

We want care to be both effective and accessible. While we do accept insurance, we know not every client’s plan aligns with our services. If we’re out-of-network with your insurance, you still have options for moving forward with therapy—through self-pay or out-of-network reimbursement.

Session Rates (Based on Therapist Tier)

We offer tiered session rates based on the clinician’s level of experience:

  • Tier 1 (Supervised or Postdoctoral-Level Clinicians): $160-185 per session
  • Tier 2 (Fully Licensed Clinicians): $260 per session
  • Initial Intake Session: $310

We also accept HSA/FSA cards, and in some cases, limited reduced-rate spots may be available.

Our rates reflect the highly specialized training and expertise of our clinicians—many of whom have dedicated their education and professional careers to the treatment of eating disorders.

Benefits of Self-Pay

Choosing to self-pay has unique advantages:

  • No diagnosis required to access care
  • No session limits or pre-approvals — therapy is guided by your needs
  • Greater privacy — your care stays between you and your therapist
  • Flexible scheduling based on your availability

Using Out-of-Network Benefits (OON)

If you have a PPO plan or coverage that includes out-of-network mental health care, you may be eligible for 40–80% reimbursement once your deductible is met.

We’ll support you by providing:

  • Superbills for easy submission to your insurance provider
  • Guidance on what to ask your insurance company to clarify your benefits

Out-of-Network Insurance Information

At this time, we are not in-network providers with:

  • United / United Behavioral Health
  • Optum
  • Anthem BCBS
  • Tricare
  • Any Medicaid or Medicare plans

If your plan offers out-of-network benefits, you may be eligible for partial reimbursement (often 40–80%) once your deductible is met. We provide superbills (receipts) you can submit to your insurance for reimbursement.

What does out-of-network mean?

Out-of-network (OON) means your insurance may reimburse you for part of your therapy costs, even though we are not contracted with your plan. Many clients are reimbursed 60–100% of session fees, depending on their deductible and plan coverage. This can significantly reduce your out-of-pocket cost once your deductible is met.

Questions to ask your insurance provider

Call the number on the back of your insurance card and ask:

  1. Do I have outpatient mental health coverage?
  2. Are out-of-network benefits included?
  3. Do I need pre-authorization for therapy sessions?
  4. What is my yearly deductible and how much has been met?
  5. What is my yearly out-of-pocket maximum?
  6. What percentage is reimbursed for out-of-network providers?
  7. Are there visit limits per year
  8. What is my co-pay or co-insurance per session?

Need help?

Our team can guide you in checking your benefits and provide the documentation you’ll need to request reimbursement. Please contact us at 614.431.1418 with any questions about insurance coverage.

At this time, we cannot provide discounts on our services, though we continue to explore how to make treatment more affordable for those whose insurance does not cover our services. We are dedicated to training, and depending on availability, we may be able to provide quality treatment through one of our trainees who receive consultation and/or supervision by one of our experts. Please reach out to us if you are interested in this alternative.

Next Steps

We’d love to match you with a therapist who fits your needs and goals. To get started:

  • Let us know which tier level you’d prefer.
  • Reach out with any questions about the process.

Your comfort and clarity are our priority. And if you decide you’d rather explore in-network options, we’re happy to provide direction and resources.

Contact us today to discuss your self-pay options or get matched with a therapist.

Policies

Below you will find our practice policies. If you have any questions about our policies, please email us at info@eatingandbehavioralhealth.com.

Policy of HIPAA Private Practices

Policy of Website Privacy Practices

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