Frequently Asked Questions
If you are a current patient, scheduling can be completed online. As an established patient, you have access to a client portal where you can view and schedule appointments, access invoices, send secure messages, and pay your session fees. Please click here to access your portal.
If you wish to pay out of pocket, rates range from $200-$275, depending on the type of session. Treatment often requires our therapists coordinating care of our patients with other providers such as dietitians, physicians, and psychiatrists/psychiatric nurse practitioners. Our fees reflect not only quality treatment received in session, but also reflects the time we spend coordinating care with other providers involved in our patients’ care, communicating with our patients outside of session, and consulting to ensure that our patients are receiving the best care possible.
At this time, we cannot provide discounts on our services, though we continue to explore how to make treatment more affordable for those whose insurance does not cover our services. We are dedicated to training, and depending on availability, we may be able to provide quality treatment through one of our trainees who receive consultation and/or supervision by one of our experts. Please reach out to us if you are interested in this alternative.
Most insurance plans have a mental health benefit. Often times you will owe a co-pay or co-insurance for each visit, similar to a visit to your family physician. Some plans require pre-authorization for coverage so be sure to call your insurance company prior to your first appointment. When you call your insurance company you may wish to ask if there is a deductible, if there is a co-pay/co-insurance, and how many sessions you are allowed per year. You can use this worksheet to help guide your questions.
**At this time, we are NOT participating providers for United/United Behavioral Health, Optum, Anthem BCBS, OSU Primecare, OSU Student Insurance or Tricare. If your behavioral health benefits are covered by a policy by one of these companies, we can provide you with a superbill (receipt) for you to submit for reimbursement of any out-of-network benefits. You can call the number on the back of your insurance card and use this worksheet to guide your questions about your out-of-network coverage.**
**We are NOT participating providers in any Medicaid or Medicare products.**
Please contact the office at 614-431-1418 for insurance coverage inquiries.
What does out-of-network mean?
Out of Network means that insurance companies can reimburse part of your services, though the level of reimbursement is at the discretion of your company. Most clients are reimbursed 60-100% of session fees, depending on the insurance and deductible criteria. This means that if your deductible has been met, your out of pocket cost can be lower than full fee. If you’re interested in using your out of network benefit, I can provide a receipt at each visit upon request, but also encourage you to contact your insurance company directly and ask the following questions:
- Do I need to meet a deductible before my services are covered? If so, what is this amount?
- What percentage of an out of network fee is covered after this deductible is met?
- What are any limits for my out of network mental health benefits, such as visit limits?
- What is the reimbursement process for out of network expenses?
Below you will find our practice policies. If you have any questions about our policies, please email us at firstname.lastname@example.org.